I am a supplier or a distributor
You sell to an anchor and wait to be paid, or you buy from one and need stock. The first step is telling us which company you trade with.
Help and contact
Talk to a person.
A person, not a bot, replies the same working day (Monday to Friday, 9:00 am to 5:00 pm East Africa Time); after hours, the next working morning. If money or a document is stuck, within one working hour; after hours, first thing the next working morning. English or Kiswahili.
Start where you are
Tap the one that fits and your message goes straight to that team, without being asked who you are again.
I am an anchor
A company buying from SMEs, selling to them, or both, exploring a program for your supply and distribution network.
I am a financier
A bank, SACCO, MFI or fund. If you do not yet know which commercial model fits, four questions sort it.
I am an investor or impact partner
Equity, or a DFI or impact investor. The methodology is published; the data room opens on request.
I am press
Media, speaking and anything you intend to attribute to us in print.
Find the answer yourself
Is it a loan, what happens to my credit record, which side am I on: the questions people ask first, answered in plain language.
When you will hear back
- A question
- A reply the same working day (Monday to Friday, 9:00 am to 5:00 pm East Africa Time); after hours, the next working morning.
- Money or a document is stuck
- A reply within one working hour; after hours, first thing the next working morning. Tick the box on the form and it is treated that way: a payment that has not arrived does not wait in the same queue as a question.
We reply on WhatsApp if you leave a number, by email if you leave an address, and to the email on your account if you are signed in. The support policy says what we record.
If you disagree with a readiness result
Talk to a person about it. The readiness check is advisory and non-determinative: it is not a decision, it returns reasons you can act on rather than weights, and no financing is declined on it alone.
What we will not do with your details
Add you to a marketing list because you contacted us, or use the number or email you leave for anything but replying to that message. It is kept apart from the message and deleted a short time after your request is closed. Marketing consent is asked for separately, and never bundled into a request. Under the platform terms, bank account details change only inside the platform, so nobody at Mtaji will ask you for them.
Still stuck?
Tell us what you were trying to do and how to reach you, and a person picks it up.